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Terms of sale

1. General

This website is property of A LINE STORY sprl, with registered office located 37, Rue Hector Denis, 1050 Brussels and listed in the database of “Banque Carrefour des Entreprises” under registered company number 0654.944.493.

The following terms and conditions define the respective obligations of the parties involved, without prejudice to the application of other particular provisions. This agreement applies to all orders placed by the customer (hereinafter referred to as”you”) with A LINE STORY (hereinafter referred to as “we” or “us” or “A LINE STORY”) through our website.

By using the services of and/or placing an order for any of our items you declare you have read this agreement and agree to be bound by the terms and conditions set herein.

A LINE STORY may amend these terms and conditions of sale at any time.

2. Orders

2.1. Capacity to contract

All customers declare to have the capacity to enter into contract pursuant to the conditions set herein, i.e. only persons who have the legal majority in their country of residence.

The customer, by accepting this agreement, accepts not to place any fraudulent order. Should this happen, A LINE STORY reserves the right to refuse to process all orders and alert the competent authorities.

2.2. Ordering

You can place an order on A LINE STORY 24 hours a day and 7 days a week.

In order to confirm your order, you must provide a valid e-mail address and all information necessary to the delivery.

You must check that the information provided is complete and correct. A LINE STORY may not be held liable for any inconvenience in terms of late delivery or shipping error. Should this happen, the customer will be charged the costs incurred for return.

By placing an order, you agree to the price and the description of the items available for sale.

You will give final confirmation of the order by clicking on “Place order and proceed to payment”.

2.3. Order confirmation

Once you have placed an order and paid, you will automatically receive an e-mail confirmation with the details of your order, the selected items, the amount paid and an order number.

3. Product availability

The description, attributes, images and designs displayed on the website are provided for information purposes, mostly by our suppliers. In particular, A LINE STORY shall bear no liability for any difference in the perception of shapes and colors between the images or designs displayed and the actual products.

We guarantee to process all orders received within the limits of available stocks or provided our suppliers have the item in stock.

In case one or more items are not available, we shall inform the customer as soon as possible via telephone or e-mail. We shall either propose to exchange the item or to cancel the order and refund the amount paid by the customer.

We reserve the right to discontinue any product at any time according to the availability of suppliers’ stocks.

4. Price

The prices are displayed in Euros, all taxes included.

As our suppliers’ prices and fees constantly evolve, the prices displayed on the website may vary at any moment.

The prices do not include shipping costs, gift wrapping costs, promotional discounts or personal discounts, indicated before the final order confirmation.

The prices include the statutory Belgian Value Added Tax applicable on the day of the order and any changes in the VAT rate will automatically be reflected in the price of items displayed on the website, from the date stipulated by the Royal Decree of execution.

5. Payment

The customer can pay the order online using a credit card (Visa, Eurocard-Mastercard, American Express) via the Hay Group PayNet system.

The products remain property of A LINE STORY until the payment is processed.

6. Delivery

The items on sale on our website are available for delivery in all countries of the European Union.

A LINE STORY exercises the utmost diligence in processing orders and will endeavor to dispatch your order in the fastest possible time.

Delivery time depends on the carrier and the place of delivery.

Delivery time is indicated for information. If the delivery takes longer than scheduled, the customer shall not be entitled to any compensations.

6.1. Delivery methods in Belgium and abroad

Standard delivery via B Post

Delivery takes place from Monday to Friday morning, except bank holidays.

Shipping costs may vary according to the weight and volume of the items ordered. You will be informed of these costs before final confirmation of your order.

The parcel is handled by the Post service and delivered to the shipping address provided by the customer, who must sign for delivery. In case of absence during delivery, a delivery notice will be left in your mailbox and you can collect your parcel at the closest post office.

The parcels are stored in the local post office for 15 days. In case the parcel is not collected by the date indicated, the products will be returned to A LINE STORY. A LINE STORY reserves the right to refund the price of the products, but the customer remains liable for the shipping costs and return costs.

Delivery by A LINE STORY

According to the size and weight of the product, A LINE STORY also offers delivery to the customer’s address for a cost of 75 €, by appointment via telephone or e-mail.

In case of absence at the time of delivery, a second delivery can be rescheduled at the customer’s expense.

7. Risk transfer

During delivery, any risks of loss or damage are transferred to the Customer as well as any damages the items may cause.

8. Withdrawal of order and returns

The customer may cancel or return an order until 14 days after receipt of the ordered items, without any additional charges, except the return costs of the items.

The customer shall return the products at his/her own risk within the aforementioned period to: A LINE STORY, 37 Rue Hector Denis, 1050 Brussels.

The customer is liable for the shipping costs and may choose his/her preferred shipping method except in case of faulty items or order process error. In these cases, return costs are covered by A LINE STORY.

The returned items must be intact in their original packaging, in perfect conditions for resale.

The items should not have been used, damaged or soiled. Should the items be damaged, incomplete or should the original packaging be deteriorated, the price will not be refunded.

In case you wish to withdraw an order, you may be entitled to the reimbursement of the amount paid. A LINE STORY will endeavor to refund the customer within 30 days.

9. Limited liability – Force majeure

A LINE STORY is not liable for the non-performance of contract in case of shortages of stock, force majeure, disruption, total or partial strike of postal services, carriers and/or communication services, flood or fire.

10. Privacy and protection of personal data

Personal data information is compulsory and necessary to process and deliver your orders and to issue invoices.

This information is strictly confidential.

A LINE STORY may refuse orders if such information is missing.

In accordance with data protection and freedom of information law (Loi informatique et libertés du 6 janvier 1978), the customer has the right to access and amend personal data. You may access your personal information at any time and request amendments via post at A LINE STORY sprl, 37 Rue Hector Denis, 1050 Brussels or via e-mail at

Further information concerning the protection and processing of personal data may be obtained from the Commission for the protection of Privacy, rue Haute 139B, 1000 Brussels.

11. Intellectual property

All intellectual property rights at are and remain exclusively with A LINE STORY.

Reproduction, use, redistribution in whole or part of software, visual or audio content of the website is strictly prohibited.

Simple or hypertext links are strictly prohibited without prior written permission of A LINE STORY.

12. Applicable law and competent Courts

All disputes are subject to exclusive resolution by Courts and Tribunals of the jurisdiction where A LINE STORY has its registered office. Only Belgian law and the terms and conditions of sale of A LINE STORY are applicable.

13. Contact

For information and comments, the Customer may refer to:

37 Rue Hector Denis
1050 Bruxelles

Email :